Call us: +44 (0) 1924 368251

Returns and Refunds

General Conditions For Returns

Under normal conditions returns which have met the customer specification and have been delivered in good faith will not be accepted back by Crompton Controls. In special circumstances where agreement has been made to return a stock item, a minimum handling charge of £35 or 35% of the net value will apply whichever is greater.

Goods must be returned in their original product packaging/ unused.

  • With a prior written agreement from Crompton Components ltd (Returns form available)
  • Credit will not be issued for goods returned in inadequate packing regardless of condition. Returning goods in original product packing only with no other protection is not adequate.
  • Custom built or special products will not be accepted.

Failure to comply with the above will result in the return of your products with no evaluation and no credit being issued.

Goods returned without the prior written approval of the Company may at the company’s absolute discretion be returned to the purchaser or retained at the purchaser’s cost without any prejudice to any rights and remedies to the company.

All returns are at Crompton Components ltd absolute discretion.

For full returns conditions please refer to the General Terms and Conditions of Sale.